Crossbuck support

Questions, problems or ideas: email support@crossbuck.app. Tell us your phone model and what happened, and we'll get back to you. New to Crossbuck? See How to use Crossbuck.

How warnings work

When drivers using Crossbuck are stopped at a railroad crossing long enough to suspect a train, the crossing shows as "May be blocked", or "Appears blocked" once more drivers are waiting. As you drive toward it, Crossbuck says so aloud, shows a notification if another app is on screen, and suggests the nearest bridge or underpass across the same railroad. When each crossing is usually blocked comes from reports to the Federal Railroad Administration. Crossbuck covers crossings in the United States.

"Confirmed by a Crossbuck reporter"

At a few crossings, people we've invited, such as business owners near the crossing, can confirm in the app that a train is blocking it, or that it has cleared. The crossing then shows "Confirmed by a Crossbuck reporter" and how long ago. A confirmation counts for up to 20 minutes, and the reporter can confirm again if the train is still there. We don't show who confirmed. Like drivers' reports, it may already be out of date: always follow the signs, signals and gates at the crossing. The program is invite-only for now; see the Privacy Policy and Terms for how it works.

Not getting warnings?

• Allow location "While using the app" and allow notifications for Crossbuck in your phone's settings.
• Using Watch automatically (Settings → Watch automatically)? It needs location "Always" on iPhone, or "Allow all the time" and physical activity on Android, in your phone's settings for Crossbuck. It starts once your phone notices you're driving, which can take a minute or so. On iPhone, don't swipe Crossbuck away: iOS can't wake an app you swiped away until you open it again. Riding as a passenger, tap Stop for that ride.
• Not using Watch automatically? Before you drive, open Crossbuck and tap Start watching. It then keeps watching while you use your maps app or lock the phone. On Android you can also long-press the Crossbuck icon and pick Start watching.
• On Android, a "Crossbuck is watching for crossings" notice shows while it's watching; its Stop button ends it. Swiping Crossbuck away also stops it, and so do 10 minutes without moving (except while you're waiting at a crossing). Tap Start watching again for your next drive.
• Spoken warnings can be turned on or off in Settings, under While you drive.
• If watching stops partway through a drive on Android, your phone's battery saving may be closing Crossbuck. Open Settings → Apps → Crossbuck → App battery usage (Battery on older phones) and choose Unrestricted. On Samsung phones, also check Settings → Battery → Background usage limits, and remove Crossbuck from Sleeping apps and Deep sleeping apps.
• A crossing only shows as blocked when drivers using Crossbuck are waiting there, so some blockages won't show. Always follow the signals at the crossing.

Ideas and suggestions

Tell us what would make Crossbuck more useful, or what we got wrong at a crossing you know: a way around that's wrong or is a freeway, a better one locals use, a crossing that has closed, or a street name. Email support@crossbuck.app, with the crossing's name or ID if it's about one (it's on the crossing's page). In the app, use Settings → Send feedback or ideas, or "Something wrong here?" on a crossing's card. We read every message.

You can also follow Crossbuck on X, Instagram and Facebook.

Your account and data

No account is needed. To delete your account and data, see Delete your account. Privacy questions: privacy@crossbuck.app, and our Privacy Policy.

Crossbuck is not affiliated with the Federal Railroad Administration or any railroad.